The chart charm · Loyalty Reports
See exactly how loyalty grows repeat sales.
Reports compare members with non-members, tiers with tiers and stores with stores. Every campaign is measured against a control group, so you know which rewards brought shoppers back and what they cost.
Members vs non-members, share of repeat bills by month
How it works
Loyalty Reports, step by step.
- 01Bills flow in
Every member bill from POS and ecommerce is matched to the member record as it happens.
- 02Numbers update daily
Repeat rate, visit frequency, member value and reward cost refresh every morning.
- 03Share with leadership
Schedule a monthly summary by email or export any report to a spreadsheet.
Capabilities
What comes with Loyalty Reports.
- Repeat rate
Share of members who return within 30, 90 and 180 days.
- Member value
Spend per member per year, by tier, store and enrolment channel.
- Reward cost
Points liability and the real cost of rewards redeemed.
- Campaign results
Visits and revenue against a held-out control group.
- Store league
Enrolment rate and member share of sales by store and staff.
- Across brands
Group-level view for companies running several brands.
In detail
Questions the reports answer
- Is the programme working?
- Repeat rate and spend of members against shoppers who never joined
- What does it cost?
- Points liability, redemptions and reward cost as a share of member sales
- Which stores lead?
- Enrolment rate at billing and member share of sales for every store
- Did that campaign pay?
- Extra visits and revenue over a control group that did not receive it
Questions
Loyalty Reports questions
Can we export the data?
Yes. Every report exports to CSV and Excel, and Platinum includes API access.
How is a control group chosen?
A small random share of the audience is held back automatically, so the comparison is fair.
Can store managers see their own store only?
Yes. Roles limit each user to the stores they manage.
The clasp closes
Your next bill could be the start of a regular.
Connect your billing counter, set your first points rule and enrol your first member the same week. The trial is the full product for up to 5,000 members.
Your store, counter 01
Bill no. 000001 · Member enrolled
- Loyalty platform, 30 days$0.00
- Members covered5,000
- Points, tiers and rewardsIncluded
- Referral CircleIncluded
- AI Loyalty PlannerIncluded
- Card required to startNo
Thank you. Please visit again.